FAQ

1. Where are you located?

We are an online store based in Kingston, Jamaica.

 

2. What payment methods do you accept?

We accept payments via bank transfer and cash on delivery. If you'd like to pay using a credit card, please contact us after checking out to receive a payment link. There is a 5% fee for card

 

payments.

 

3. What is your delivery policy?

Typically, we offer next business day delivery (Monday to Saturday). If you're looking for same-day delivery or package drop-off, feel free to reach out and we’ll let you know if it's possible.

 

4. What are your delivery methods?

We deliver islandwide using bearers (for customers in Portmore, Spanish Town, Kingston, and St. Andrew), Zipmail, and Knutsford Express. Please select the appropriate delivery method during checkout.

 

5. Do you offer refunds?

We do not offer refunds at this time.

 

6. Can I exchange an item?

Exchanges are possible if we sent you the wrong item or if it's proven that the item was not used.

 

7. How can I contact you?

You can contact us via Instagram at @_dbeautystore_ or call us at 876-205-4770.